Privacy Policy

Last updated: 5 August 2025

Outlett Bag (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described below.

1. Who We Are

Outlett Bag is an online retailer specialising in bags for women.

If you have any questions about this Privacy Policy or your data, you can contact us at: info@outlettbag.com

2. Information We Collect

We may collect the following types of personal data:

a) Information you provide directly

• Name

• Email address

• Phone number (optional)

• Billing and delivery address

• Payment details (processed securely by third-party payment providers)

• Order information

• Any messages sent to us via email or contact forms

b) Information collected automatically

When you browse our website, we automatically receive:

• IP address

• Device type

• Browser type

• Pages viewed

• Time spent on site

• Cookies and tracking technologies (see Cookie Policy)

c) Payment information

We do not store full card details.

Payments are processed securely through trusted third-party processors (e.g., Stripe, PayPal), in full compliance with PCI-DSS.

3. How We Use Your Information

We use your personal data for:

Order processing & customer service

• Processing and delivering your order

• Sending order confirmations and tracking details

• Providing customer support

Website functionality

• Improving website performance and user experience

• Analysing browsing behaviour

Marketing & communication

• Sending email newsletters (only if you opt in)

• Sharing exclusive offers or updates

• Personalised product recommendations

Legal obligations

• Preventing fraud

• Complying with tax and accounting laws

• Handling disputes or returns

We will never sell your personal information to third parties.

4. Legal Basis for Processing (GDPR)

We process personal data only when lawful under GDPR, including:

• Contractual necessity — to process and deliver your order

• Legitimate interests — improving our website and services

• Consent — for marketing emails

• Legal obligation — tax compliance, fraud prevention

5. How We Share Your Information

We may share your data with trusted third-party service providers, strictly on a need-to-know basis:

• Royal Mail – for delivery and tracking

• Payment processors – Stripe, PayPal, etc.

• Email marketing platforms – for newsletters (only if you subscribed)

• Analytics services – such as Google Analytics

• Website hosting & security providers

These partners follow GDPR and use your data only to provide their services.

We do not sell your personal data.

6. Data Retention

We retain personal data only as long as necessary:

• Orders & invoices: 6 years (legal requirement)

• Customer accounts: until you request deletion

• Marketing data: until you unsubscribe

• Cookies: based on your browser settings

7. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Restrict processing

• Object to marketing

• Request data portability

• Withdraw consent at any time for marketing

• File a complaint with your data protection authority

To exercise your rights, contact us at: info@outlettbag.com

8. Data Security

We take data security seriously.

Your information is protected through:

• Encrypted connections (SSL)

• Secure servers

• Access controls

• PCI-compliant payment processing

• Regular system monitoring

No method of transmission is 100% secure, but we follow industry standards to protect your data.

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality

• Remember your preferences

• Analyse website traffic

• Provide personalised content and offers

You can manage or disable cookies directly in your browser settings.

For full details, please refer to our Cookie Policy.

10. Children’s Privacy

Our website is not intended for children under 16.

We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect improvements or legal changes.

Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: info@outlettbag.com